Return & Refund Policy
Overview
Our return and refund policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we’ll email you to confirm we have received your item and to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
Late or Missing Refunds
If you haven’t received a refund yet:
- First check your bank account again.
- Then contact your credit card company; it may take some time before your refund is officially posted.
- Next contact your bank. There is often processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at fredi.surbeck@gmail.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same item, email us at fredi.surbeck@gmail.com and send your item to:
caddiefreddie, Sonnenbergstrasse 30, 8610 Uster
Returning Goods
To return your product, please send it to:
caddiefreddie, Sonnenbergstrasse 30, 8610 Uster.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you can vary.
Need Help?
If you have any questions about refunds and returns, contact us at fredi.surbeck@gmail.com.